FAQs

Frequently Asked Questions

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What’s Sankofa deodorant spray? : It’s a gender-neutral, preservative-free, hand-made, natural deodorant spray made in Fremantle.

What’s sort of ingredients are in Sankofa?: It’s got only seven group of ingredients: filtered water; organic sodium bicarbonate; Celtic natural sea salt; Himalayan pink salt; nymph; decyl glucoside; and some carefully selected essential oils.

Why on earth should I choose Sankofa over other natural and mainstream deodorants?: Simply the best…Forget the rest has been Sankofa’s slogan. Sankofa lives up to its reputation by doing exactly what it says it’s going to do, i.e. to offer you supreme protection from putrid smell, not just in the underarms but all sweaty spots including the groin, feet, between skinfolds, and hands. Sankofa’s been tested only on humans for nearly two years in five countries and over four continents, including regions that have weather conditions exceeding 90% humidity and 30 ^o C (86 ^o F) temperatures. It’s the most effective natural deodorant spray you’ll likely encounter. If you aren’t already aware, there’re indeed at least 22 other reasons why Sankofa should be your ultimate choice.

Does Sankofa offer any guarantees?: Oh yes, it does! Sankofa guarantees you supreme natural protection from unpleasant odor coming not just from the underarms but the groin, between skinfolds, and hands. Anything less, you may request a refund.

Is Sankofa suitable for one particular skin type? : Not at all. Your Sankofa’s suitable for most skin types including sensitive, dry, oily, normal, and mature skins. It’s also suitable for all skin colors – brown to black, olive, white, light, and pale skins. Stop using Sankofa in the unlikely event that you don’t find it conducive. However, contact us and let’s discuss the possibility of getting you your own customized version.

Can kids use Sankofa?: For sure, kids can use Sankofa – our little boy who’s managed to inherit his daddy’s ‘smelly genes’ uses it. Sankofa’s quite effective in neutralizing teenage BO. Teenage girls and boys love Sankofa, not just for its fantastic effectiveness but the smell in particular.

How do I use my Sankofa to get the best out of it?:

Shake the bottle lightly:

How often do I use my Sankofa? :

How long will my Sankofa last? :

Why does Sankofa come as a spray and not as a paste or roll-on like the many other natural deodorants?:

What should I do if I’m reacting to my Sankofa?: It’s rare to experience a reaction when you’re using Sankofa. However, there’re two things you need to do in the unlikely event that this happens. First, stop using it. Second, notify us; we’ll work out what ingredient(s) is bothering you and customize your Sankofa to your needs. Hopefully, this can address your issue. Note that this comes at no extra charge.

Are the bottles aluminum-free?: For your convenience, your Sankofa bottles come in 4 different sizes and are all environmentally friendly. Because your safety is a priority, they’re also aluminum-free. The blue, green, and brown bottles are sturdy and work perfectly.
However, the white bottles – which we really like and are much more expensive – don’t seem to be as hardy. Sometimes after a while, the sprayer begins to get slightly stuck from bicarbonate build up. If this happens, rinse the sprayer, or leave it for a couple of minutes, in warm water.
To help ‘alleviate’ your hassle, we’ve drastically discounted the price of the Sankofa packaged in white bottles. Don’t be disappointed at all in Sankofa because of the white bottle; they’ll eventually be phased out once the current stock runs out. Just remember there’re always three other fantastic bottles you can choose from.

What if my bottle isn’t spraying as desired?: The blue, green, and brown bottles spray very well. But sometimes the white bottle’s sprayer slightly gets stuck, especially if it’s left unused for a while. Should this happen, rinse or soak, the sprayer in warm water. We advise that you use your Sankofa daily – i.e. once you open and start using it – to prevent bicarbonate of soda build-up around the nozzle.

Can I have my Sankofa customized to my preference?: Oh yes, your Sankofa can be customized to your personal satisfaction. Just let’s know how you want us to tweak it for you. And guess what: we’ll happily do so at no extra charge.

What are some of the dangerous and yucky chemical ingredients in mainstream and certain ‘natural’ deodorants am I avoiding by sticking only to my Sankofa?:

What on earth is this venture that you guys call Dr. Kwasi’ O.? : Dr. Kwasi’O. is a small, family business based in our own Fremantle city and run by Kwasi but not without the versatile hands and brains of Sonje. We specialize in the production, supply, and marketing of Sankofa – a supremely effective but affordable, hand-made, natural deodorant spray. We’re hoping to provide other services in the near future. This includes sharing experiences in different spheres of life with you and possibly learning also from you. So make sure you stay tuned!

How do I become a Sankofa family member (SFM)?: Relax my dear, it doesn’t take much to become a Sankofa family member (SFM): you’re already an SFM if you’re reading this. If you’ve expressed an interest in Sankofa either by inquiring about it, visiting the website, or purchasing a product, then we share a common value to discourage the use of mainstream personal care products, which can be hazardous to human health and the environment. For this reason, you’re very special to us and we won’t hesitate to call you a family member. Now you know; you don’t have to be a registered member or create an account on the website to be a member of our Sankofa family.

So what in the world prompted you guys to start this venture?: It all started from our inability to obtain a very good alternative to mainstream deodorants and personal care products, which were causing a lot of health problems in our family. Moreover, Sonje had noticed that our son was developing a strong BO. Once he became aware of his BO, he began sneaking into the cabinets to use the deodorants we had stashed in there.
We persevered unsuccessfully in our search for a natural deodorant that met all our requirements, i.e. one that was effective, affordable, free from dangerous chemicals for kids to be able to use, and didn’t come as a paste but as a spray so we wouldn’t have to dig our fingers in our underarms to apply at home and in public. In the end, we had to make our own natural deodorant spray, which came out so well that people suggested we produce them in bulk for sale and guess what: we listened.

What’s been the overarching purpose of setting up Dr. Kwasi’ O.?: Money has never been the ultimate goal. In fact, the business was set up to promote healthy living by, among other things:

What’s that bird doing in the logo? And those tree bits?: The bird isn’t a swan – as people often say – but rather Sankofa, a Ghanaian, mythical bird reaching to pick up an egg from its back. Sankofa, in the Akan dialect, literally means ‘return and go and take it,’ and symbolizes bringing back valuable knowledge from the past into the present for societal benefit. Applied to this business, it conceptualizes the abandonment of synthetic personal care products in favor of more traditional and natural alternatives.
Growing up in Ghana, we kids usually brushed our teeth with boodobaa – a natural, fibrous paste that we’d prepare by crashing bamboo or coconut charcoal and plantain stalk on stones – which I accidentally found useful in subduing my underarm smell in a fantastic fashion. Now you know what the tree bits in the logo are: they’re just bamboo, coconut, and plantain crop.

How do I order my Sankofa online?: Very easy. To order your Sankofa online, you have to visit the website using any of the following URLs: drkwasi.com, drkwasi.com.au, or drkwasio.com.au. You can create an account first to make it easy the next time you come back to order. But if you don’t want to register, then just click on ‘let’s go shopping’. Hover on the product you want to order and either click on the red cart to put the product directly into your cart, or click on the chain (link) and it’ll take you to the product you want. Select however many you want to order and click ‘Add to cart’. Click on the red ‘View cart’ to take you to the ‘Cart totals.’ Select the applicable postage or click on ‘calculate shipping’ to get a shipping price especially if you live outside Australia. Click on ‘Proceed to checkout’ or the yellow ‘Paypal checkout.’ Enter your ‘Billing details’ and accept the ‘terms & conditions’ once you’ve selected one of the 3 payment methods. Click on ‘Place order.’ Hooray, you’re done!

Any information about the weights of the Sankofa bottles?: The gross weights of the Sankofa bottles, including their contents, are: 20ml, 33g; 30ml, 47g; 40ml, 69g; 50ml, 65g.

What payment methods can I use to order my Sankofa?: You may pay for your online order either by direct bank transfer, credit card, or Paypal. For direct purchases, cash is acceptable.

Does it take forever to receive my Sankofa?: No, my dear, it doesn’t. We’ll make sure your Sankofa is ready for courier pick up the following day. Delivery estimates within Australia are 1 – 2 business days to Perth and 4 – 7 business days to most major towns and cities, except Queensland cities and regional areas which can take between 6 – 8 business days.
International parcels are dispatched by economy airmail. International delivery estimates to metropolitan areas of major cities, excluding times in customs, are: New Zealand, 6 – 14 business days; Asia-Pacific, 6 – 18 business days; USA / Canada / Middle-East, 10 – 20 business days (there can be delays with Canada Post); UK / Europe / Rest of the world, 12 – 24 business days. International deliveries are made via each country’s national postal service, thus the reliability of mail delivery depends on the destination country.

Can I have my Sankofa shipped to me wherever I am in the world? : Unfortunately no. We ship to many places including Asia-Pacific, Europe, North America, and South America. At this stage, apart from Ghana and South Africa, we’re unable to ship to any other African country. We hope to extend our coverage to countries in this region once we’ve been able to put certain logistics in place.

Any information about shipping cost?: We wish you’ll always be able to receive and enjoy your Sankofa without shipping cost but, unfortunately, this isn’t possible so, yes, our Sankofa family members (SFM) pay shipping cost. For our members in Australia, there’s a flat shipping fee of $7.45 for orders under $80. Orders over $80 come with FREE shipping. Those outside Australia would get their orders but with a flat $18.65 international shipping cost for up to 500g and $34.30 for orders weighing between 500.01g and 1kg. We’ll keep exploring to see if we can get you cheaper shipping rates.

How do I return my Sankofa if I have an issue with it?: To arrange a return, just notify us at haveaniceday@drkwasi.com.au.